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Building Relationships

What comes to mind when you think of exceptional customer service? At Professional Hearing Services, we believe the key to good customer service is building good relationships. Our goal is to provide our patients with a positive, helpful, and friendly environment to make a lasting great impression. From the moment you walk in our doors, we aim to greet you with a warm smile. Our entire staff is well trained in the basic knowledge of our services and products that we provide so that any patient who has question or concerns can easily find the solution. We treat each individual patient as the unique person they are with their own unique experiences. The time we spend with each patient goes beyond the services we offer and the products we use to help them hear. We genuinely want to get to know each one of our patients and what makes their world special to them. Knowing this information allows our audiologists to do their job to the best of their ability by making proper recommendations, appropriate adjustments to hearing aids, and educating patients and their family. The products we choose for our patients are products that we know well from companies that have earned our trust. We believe that knowledge is power, and that each person should know all their options. Best practices are always at the forefront of our minds and we aim to serve the patient’s medical needs prior to fitting amplification. When we do fit amplification, we utilize REAL-EAR technology that allows us to verify each person’s unique prescription. Although this is recommended as best practices, very few hearing instrument specialists or audiologists use this technology. Pricing for our products and services is designed with every financial situation in mind. From a variety of technology levels to programs like SD HEARS and financing options, we believe everyone deserves the chance to improve their quality of life through better hearing. At Professional Hearing Services, we feel that exceptional customer service leads to a lasting relationship. Our business has been built on relationships. As your hearing needs change, we will be there to support you with the quality care you deserve.

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